Deliver premium comfort to your outdoor space with the Bromic Platinum Smart-Heat 3400W Electric Patio Heater — a sleek, high-performance solution for both residential and commercial installations. Engineered with a low-profile design and equipped with Schott glass-ceramic screens, this infrared heater provides consistent, wind-resistant heat with minimal light emission.
The Platinum 3400W model features a black stainless-steel chassis that blends effortlessly into design-focused environments. Its adjustable mounting brackets allow for directional heat control, while its slim body is built for installations with tight vertical clearance — including flush-mounted recessed setups. With support for smart system integration and multiple mounting options, the Platinum series offers a refined, future-ready heating experience for patios, balconies, lounges, and outdoor dining areas.
Note: Control units and automation modules sold separately.
Key Features
Key Features:
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Tinted Ceramic Glass Fascia – Evenly distributes radiant heat while minimizing light output
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Slim, Recessable Design – Ultra-thin 2” profile fits tight spaces and blends into surroundings
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Directional Heat Control – Adjustable bracket allows for 60° of vertical tilt
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High Wind Resistance – Sealed body and infrared heating performance excel in breezy conditions
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Premium Steel Construction – Made from corrosion-resistant 304 stainless steel for long-term use
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Smart Compatible – Supports home automation and dimmer control (sold separately)
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Flexible Mounting – Mount to ceilings, walls, or recessed installations with minimal clearances
Specifications & Dimensions
| Model |
BH0320005 – Platinum Smart-Heat Electric Series
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| Fuel Type |
Electric (Medium Wave Infrared)
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Finish |
Black Stainless Steel
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Heat Output |
3,400 Watts / 11,600 BTU
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Voltage / Amperage |
240V / 14.17A or 208V / 16.35A
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Heating Coverage |
Up to 108 sq. ft.
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| Heat Element |
Single Element, Glass-Ceramic Covered
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| Mounting Options |
Wall Mount, Ceiling Mount, or Recessed
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| Recess Compatible |
Yes (Flush Ceiling Mount with Optional Kit)
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| Minimum Mounting Height |
Wall 72” Ceiling 96” |
| IPX Rating |
IPX4 Weather Resistant
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| Weight |
22 lbs.
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| Material |
304 Stainless Steel
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| Smart Compatibility |
Yes – with optional modules
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| Certification |
CSA Approved
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| Origin |
Made in Australia
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| Warranty |
1-Year Manufacturer + 1-Year Extended Store Warranty
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Dim![]()
ensions:
Coverage:
Clearances:
Whats Included?
What’s Included:
Recommended Control Options:
Warranty
Coverage
Applies to the original owner only. Bromic Heating will provide either a replacement heater or replacement part for components that fail due to a manufacturing defect.
Warranty Term
Platinum Electric: 3-year limited warranty from the date of purchase.
Labor & Shipping
Warranty covers replacement parts or units only. All labor, removal, reinstallation, shipping, and related costs are the responsibility of the owner.
Installation & Use
Installation and operation must follow Bromic’s installation manual and all applicable local codes. Installation by a qualified professional is strongly recommended. Failure to follow manufacturer instructions may void the warranty.
Implied Warranties
Any implied warranties are limited to one (1) year, where permitted by law.
Claims
Warranty claims must be initiated through the original dealer or an authorized Bromic Heating distributor.
Refer to manufacturers manual for full warranty details.
Shipping & Returns
Shipping Policy
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Free Shipping on All Orders – We provide free standard delivery on all orders within the contiguous U.S.
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Ground Shipping for Smaller Items – Accessories and lighter products ship via standard ground carriers such as FedEx, UPS, or similar.
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Freight Delivery – Large items (HVAC/Heaters) ship via LTL freight. Drivers deliver to the curbside only; they cannot bring items into your home or garage.
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Tracking Information – Tracking is typically provided within 1 business day once your order ships.
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Carrier Updates – Once tracking is issued, allow 1–2 business days for the carrier to populate shipment details.
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More Information – Full details can be found on our Shipping Policy page.
Return Policy
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30-Day Return Window – Return requests must be submitted within 30 days of delivery; requests after this period cannot be accepted.
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Inspect Upon Delivery – Visible damage must be noted on the driver's paperwork. Report all damage within 24 hours to qualify for a replacement.
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Return Condition Requirements – Items must be unused, uninstalled, and in original packaging, including all boxes, crates, or pallets.
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Restocking Fees – Restocking fees of 25–35% apply to most brands; see full policy for details.
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Non-Returnable Items – Accessories, small components (remotes, line sets), and custom-finish items are non-returnable.
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Full Details – See our Return & Refund Policy page for complete guidelines.
