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Shipping Return & Refunds Contact

Shipping policy

The following is the shipping policy (“Shipping Policy”) for all items purchased by the customer (also referred to herein as “you” or “your”) via HomeHeatCentral (also referred to herein as “we,” “us,” or “our”). Unless otherwise agreed to in writing by an authorized representative of HomeHeatCentral, this Shipping Policy may not be modified.

General Shipping Terms

We provide free standard curbside delivery on all orders shipped within the 48 contiguous United States. Orders are shipped using trusted freight or ground carriers selected based on product type, warehouse location, and availability.

Due to the size and weight of many products we sell, orders may ship via ground or LTL (less-than-truckload) freight depending on the item.

All delivery timeframes listed on our website are estimates only and may vary due to carrier schedules, weather conditions, or regional factors. Delivery dates are not guaranteed.

HomeHeatCentral is not responsible for delays caused by carriers, weather events, labor disruptions, or other circumstances beyond our control.

Each shipment includes one scheduled delivery attempt. If delivery cannot be completed due to customer unavailability or access issues, re-delivery fees may apply.

Curbside Delivery

All large items are delivered curbside only. The carrier will deliver your order to the nearest accessible point outside your residence or building. Delivery does not include transport into your home, garage, or backyard.

A person 18 years or older must be present to sign for large shipments. For oversized products such as HVAC systems or heaters, the carrier will contact you to schedule a delivery appointment.

By signing for delivery, the customer acknowledges that the shipment was received in acceptable condition unless otherwise noted on the carrier’s Bill of Lading.

Freight / LTL Shipments

Large or heavy items, such as HVAC systems, are shipped via LTL (less-than-truckload) freight carriers. Freight delivery timelines vary by region and carrier availability and may exceed standard delivery estimates shown on product pages.

  • The carrier will contact you directly to schedule a delivery appointment once your shipment arrives at the local terminal.

  • Liftgate service may be included depending on the carrier and shipment requirements. Please notify us at checkout if liftgate service is needed.

  • An adult (18 years or older) must be present to inspect and sign for the delivery.

  • Delivery is curbside only, meaning the driver will deliver to the nearest safe and accessible point outside your residence.

  • If delivery cannot be completed on the scheduled date and time, or if the shipment must be redelivered, additional carrier fees may apply.

  • If you notice visible damage to the box or crate, please refuse delivery and note the damage on the Bill of Lading before contacting support@homeheatcentral.com within 24 hours.

Order Processing & Tracking

Most in-stock orders ship within 1 business day. Some specialty or oversized items may require additional processing time. Tracking information is sent to the email address provided at checkout once your shipment leaves the warehouse. Please allow up to 48 hours after receiving the tracking number for carrier updates to appear.

If an item is back-ordered or unavailable, we will notify you by email before processing any charges.

Estimated Delivery: Most in-stock orders arrive within 2–6 business days after shipment, depending on location and carrier. Oversized or freight items may require additional transit time.

Order Cutoff Time

Orders placed after 2:00 PM CST may begin processing on the next business day. Order processing timeframes are estimates and may vary based on product availability, warehouse location, and carrier schedules.

Damaged or Missing Shipments

If your shipment arrives with visible damage, refuse delivery and make a note of the issue on the carrier’s Bill of Lading. Then, contact support@homeheatcentral.com within 24 hours with photos and your order number.

If damage is discovered after delivery, please email photos and a detailed description of the issue to our support team within 24 hours of receipt. Claims submitted after this window may not qualify for resolution due to carrier claim limits.

All original packaging, pallets, and boxes must be retained until the claim or inspection process is complete.

Restocking Fees by Brand

Certain items are subject to brand-specific restocking and return shipping fees. Please review the details below before placing your order.

If an order is canceled or refused after shipment, applicable restocking and return shipping fees will be deducted from your refund as follows:

  • MRCOOL: 35% restocking fee + return shipping fee

  • Infratech: 25% restocking fee + return shipping fee

  • Bromic: 25% restocking fee + return shipping fee

Restocking fees cover administrative handling, inspection, and carrier costs. Items must remain unused and in their original packaging to qualify for return.

Address Changes

Once an order has been processed or shipped, we are typically unable to change the delivery address. In rare cases where the carrier allows this adjustment, a $175 rerouting fee will apply to cover carrier costs. This fee is set by the carrier and is outside of HomeHeatCentral’s control.

Undeliverable Addresses

If a carrier determines that an address is undeliverable, the shipment may be returned to the warehouse. Additional charges will apply if redelivery or alternate arrangements are required. HomeHeatCentral is not responsible for delays resulting from incomplete or incorrect address information.

Shipping Areas & Restrictions

HomeHeatCentral currently ships only to the 48 contiguous United States.

We do not ship to:

  • Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or any other U.S. territories

  • P.O. Boxes, APO, or FPO addresses

  • International destinations

Free shipping does not apply outside the contiguous United States.

Order Refusals & Cancellations

Orders canceled or refused after shipment will be processed as returns and subject to the restocking fees listed above, as well as round-trip freight charges.

Refunds are issued after the product is received and inspected by the warehouse. Approved refunds will be credited to the original payment method within approximately 3–5 business days.

Contact Information

If you have any questions about your order or need assistance with delivery, please contact us:

Phone Number: (855) 307-3800
Email: support@homeheatcentral.com
Business Hours: Monday – Friday, 10:00 AM to 6:00 PM CST